juya 9 Privacy Policy

This Privacy Policy applies to the juya 9 platform, operated through the website https://juya-9.cam and its related mobile applications. This document explains what types of information we collect about you when you use our services, register an account, or contact us, and how that information is used.

By using juya 9's services, you are considered to have accepted the terms of this Privacy Policy. This policy should be read alongside our Terms and Conditions, as both documents form the foundation of our relationship with you.

The security of your personal information is very important to us. We collect only the information necessary to run our services properly, and under no circumstances do we collect or use information that is not needed.

2.1 Information You Provide Directly

When registering an account and using our services, you provide us with the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Financial account information — such as bKash, Nagad, or Rocket number (for processing transactions)
• Bank account details (for bank transfers)
• Messages you send in the support chat

2.2 Automatically Collected Information

When you use the juya 9 platform, certain information is collected automatically:

• IP address and device type
• Browser type, version, and language settings
• Date, time, and session details of access
• Which pages you visited and how long you spent on them
• Transaction history and gaming activity records
• Referral source (how you arrived at our site)

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, information about you may sometimes be verified through trusted third-party service providers. In such cases, only the minimum necessary information is verified.

juya 9 uses collected information for the following specific purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing gaming services and bonus offers
• Sending transaction receipts and notifications

3.2 Safety and Security

• Detecting and preventing unauthorised access to accounts
• Preventing financial fraud and illegal activity
• Preventing the creation of multiple accounts
• Taking necessary steps to prevent money laundering

3.3 Customer Support

Our 24/7 live chat and email support team uses your information to resolve your issues and answer your questions, so you do not have to repeat the same details every time you get in touch.

3.4 Service Improvement

We analyse user experiences to improve the performance and usability of the platform. Understanding which features are used most and where problems occur helps us build a better service.

3.5 Marketing Communications

If you have given your consent, we may inform you about new bonus offers, promotions, and gaming updates. You can withdraw this consent at any time from your account settings.

4.1 Retention Period

Information is retained for as long as your account is active and for as long as necessary after account closure to meet applicable legal and regulatory obligations. Financial transaction records are kept for a specified period after account closure.

4.2 Technical Security Measures

To protect your information, we apply the following technical measures:

• SSL Encryption: All data transfers are encrypted using SSL technology
• Encrypted Storage: Sensitive information is stored in encrypted form
• Access Control: Only authorised staff can view information, on a need-to-know basis
• Firewall Protection: Active firewall systems to block unauthorised access
• Regular Audits: The effectiveness of security measures is reviewed on a regular basis

4.3 Protection of Payment Information

Payment method details such as bKash, Nagad, or Rocket are not stored directly in our systems. After a transaction is processed, only the reference number and a transaction summary are kept on record.

4.4 Response to Security Breaches

If a gap in data protection occurs for any reason and it could affect your personal information, we will notify you as quickly as possible and take the necessary remedial action.

juya 9 shares information with third parties only in the following circumstances and for specific purposes:

5.1 Service Provider Partners

Necessary information may be shared with technology service providers, payment processors, and identity verification companies that assist in running our platform. These organisations process data on our behalf and may not use it for their own purposes.

5.2 Legal Obligations

In the case of a court order, government directive, or other legal obligation, necessary information may be shared with the relevant authority. In such cases, we provide only the information specified in the particular request.

5.3 What We Never Do

• Information is never sold to advertisers or marketing companies
• Information is never used for profiling or targeted advertising without your consent
• Account details are never shared with unrelated third parties

6.1 What Cookies Are and How They Are Used

Cookies are small text files stored on your device. The following types of cookies are used on the juya 9 platform:

• Essential Cookies: Required to maintain login sessions and run the core functions of the platform
• Functionality Cookies: Help remember your preferences and settings (such as language or display settings)
• Analytics Cookies: Used to understand which pages are visited most and to improve the platform

6.2 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause certain important platform functions — such as login and payment — to stop working correctly.

6.3 Session Management

For security purposes, your session ends automatically after a period of inactivity. Your identity is verified when you log in again.

As a juya 9 user, you have certain basic rights regarding your own information:

7.1 Right to Access Information

Contact our support team to find out what information we hold about you. We can show you a summary of the data stored.

7.2 Right to Correct Information

If any of your information is incorrect, you can request that it be corrected. Some details can be changed directly in your account settings; changes to identity-related information will require assistance from the support team.

7.3 Right to Delete Information

You can request to close your account and have your information deleted. However, some transaction-related records must be retained for a specified period due to legal and financial obligations.

7.4 Right to Opt Out of Marketing Communications

To remove yourself from promotional messages, change your notification preferences in account settings or let our support team know.

You also have the right to play responsibly. juya 9 is committed to protecting its users — see our Responsible Gaming Policy for details on self-exclusion and deposit limits.

juya 9's services are for persons aged 21 and above only. We do not knowingly collect information from minors or allow them to operate accounts.

Age is verified at the time of registration. If it is later found that a user is under 21, that account is closed immediately and the associated information is deleted.

juya 9 may amend or update this Privacy Policy from time to time. If significant changes are made, we will send a notification to your registered email or mobile number and display a notice at the top of the website.

If you continue using the service after updated policy takes effect, you will be considered to have accepted the new policy. If any change is not acceptable to you, you may contact us or close your account.

Previous versions of this policy can be provided on request. To learn more about the overall terms of use of our platform, read the About Us section.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. juya 9's support team is available in both Bengali and English, seven days a week, 24 hours a day.

Privacy-related requests or complaints will be responded to as quickly as possible after receipt. Complex matters are resolved after a full investigation.

For common questions, check our FAQ section, where you'll find answers to many frequently asked questions.